About IsoTac
IsoTac Airsoft LLC is owned and operated by two brothers, Ruben and Daniel, who love the sport. Based in California, United States, IsoTac Airsoft provides a variety of contemporary airsoft products to enhance player experience. Known for its distinctive content style, IsoTac Airsoft further develops the sport with novel designs and practical products.
30-Day Refund Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a 30-day refund policy. You may receive a full refund for most items within 30 days of purchase. To validate returns, the order number must be provided. If you received a defective or damaged item, we will exchange it for a new one at no cost or offer a full refund. Please contact us immediately and include the order number and photos (if possible) of the damage. Only applies to eligible products.
Refunds will be processed within 5-7 business days after review of the refund request. Refunds will be issued to customers' original payment method. Customers are responsible for providing valid payment information. IsoTac Airsoft LLC is not responsible for failed refunds due to incorrectly provided payment information. Please allow 5-10 business days for the refund to appear in your account. IsoTac Airsoft LLC is not responsible for errors of any financial provider(s) that manages the refund.
No Returns: IsoTac Airsoft LLC does not currently offer returns (unless otherwise specified)
For questions about refunds and replacements, please contact us at isotacairsoft@gmail.com
Privacy Policy
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us. This includes your name, email address, postal address, phone number, and payment information.
2. How We Use Your Information
We use the information we collect to process your orders, send you transactional emails, respond to your inquiries, and improve our services. We may also use your information to send you promotional emails about new products and special offers, which you can opt out of at any time.
3. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze how you use our website. You can control cookie settings through your browser.
4. Third-Party Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our website and conducting our business, such as payment processors and shipping companies. These service providers are contractually obligated to keep your information confidential.
5. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
6. Your Rights
You have the right to access, update, or delete your personal information at any time by contacting us. You may also opt out of receiving promotional communications from us.
7. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on our website.
For privacy concerns, contact us at isotacairsoft@gmail.com or (559)-283-3430.
Contact Information
Email: isotacairsoft@gmail.com
Phone Number: (559)-283-3430
We're here to help! Feel free to reach out with any questions, concerns, or feedback about our products and services.
Terms of Service
1. Acceptance of Terms
By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Use License
Permission is granted to temporarily download one copy of the materials (information or software) on IsoTac Airsoft's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials; use the materials for any commercial purpose or for any public display; attempt to decompile or reverse engineer any software contained on the website; remove any copyright or other proprietary notations from the materials; transfer the materials to another person or "mirror" the materials on any other server.
3. Disclaimer
The materials on IsoTac Airsoft's website are provided on an 'as is' basis. IsoTac Airsoft makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
4. Limitations
In no event shall IsoTac Airsoft or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on IsoTac Airsoft's website, even if IsoTac Airsoft or an authorized representative has been notified orally or in writing of the possibility of such damage.
5. Accuracy of Materials
The materials appearing on IsoTac Airsoft's website could include technical, typographical, or photographic errors. IsoTac Airsoft does not warrant that any of the materials on its website are accurate, complete, or current. IsoTac Airsoft may make changes to the materials contained on its website at any time without notice.
6. Materials and Links
IsoTac Airsoft has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by IsoTac Airsoft of the site. Use of any such linked website is at the user's own risk.
7. Modifications
IsoTac Airsoft may revise these terms of service for its website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these terms of service.
8. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of California, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.
9. Product Information
We strive to provide accurate product descriptions and pricing. However, we do not warrant that product descriptions, pricing, or other content on our website is accurate, complete, reliable, current, or error-free. If a product offered by IsoTac Airsoft is not as described, your sole remedy is to return it in unused condition.
10. Pricing and Availability
All prices are subject to change without notice. We reserve the right to limit quantities and to discontinue any product. Products are subject to availability, and we reserve the right to discontinue any product at any time. Prices and availability are subject to change without notice.
11. Order Acceptance
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.
12. User Accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
13. Intellectual Property Rights
All content included on this website, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the website, is the property of IsoTac Airsoft or its content suppliers and protected by international copyright laws.
14. User Content
Any content you submit, post, or display on or through the website becomes our property and we may use it for any purpose. You grant us a worldwide, non-exclusive, royalty-free license to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute such content in any media or medium and for any purposes.
15. Prohibited Conduct
You agree not to use the website for any unlawful purpose or in any way that could damage, disable, or impair the website. Prohibited behavior includes harassing or causing distress or inconvenience to any person, obscene or abusive language, and disruption of normal flow of dialogue within our website.
16. Third-Party Links
This website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of external websites. Your use of third-party websites is at your own risk and subject to their terms and conditions.
17. Limitation of Liability
To the fullest extent permitted by law, in no event will IsoTac Airsoft, its affiliates, or their respective officers, directors, employees, or agents be liable to you or any third party for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the website.
18. Indemnification
You agree to indemnify and hold harmless IsoTac Airsoft and its officers, directors, employees, and agents from any claim, demand, loss, or damage, including reasonable attorneys' fees, arising out of or related to your use of the website or violation of these terms.
19. Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
20. Entire Agreement
These terms of service constitute the entire agreement between you and IsoTac Airsoft regarding your use of the website and supersede all prior and contemporaneous agreements, whether written or oral.
21. Contact Information
If you have any questions about these terms of service, please contact us at isotacairsoft@gmail.com or (559)-283-3430.
22. Waiver
The failure of IsoTac Airsoft to exercise or enforce any right or provision of these terms of service shall not constitute a waiver of such right or provision.
23. Assignment
These terms of service and any rights and licenses granted hereunder may not be transferred or assigned by you, but may be assigned by IsoTac Airsoft without restriction.
24. Effective Date
These terms of service are effective as of the date first written above and shall remain in effect until modified by IsoTac Airsoft.
Customer responsibility: Customers are expected to pay shipping costs for their orders.
Free shipping: Orders that meet or exceed the minimum order amount for free shipping will qualify for free standard shipping. The current minimum amount is displayed at checkout and may change from time to time.
Promotions and exceptions: Free shipping or other shipping credits will apply only when explicitly stated in a promotion or on the product/checkout page.
Customer choice: At checkout, the customer must choose a shipping method and carrier from the options presented.
Fees and customer responsibilities: Any fees associated with the selected shipping method (expedited shipping, insurance, handling fees, etc.) are the customer’s responsibility and will be added to the order total at checkout. Any signatures that are requested of the customer to be signed, either upon ordering or delivery, are the responsibility of the customer.
Carrier availability: Available carriers and service levels depend on the delivery address and may vary by region.
Duties and taxes: For international orders, the customer is responsible for any import duties, taxes, customs fees, or brokerage charges assessed by the destination country. These charges are not included in the item price or shipping cost unless explicitly stated.
Customs and shipping delays: IsoTac Airsoft is not responsible for delays caused by customs clearance or shipping providers.
Tracking: A tracking number will be provided by email once the order ships. The customer may use that tracking number to monitor delivery status with the chosen carrier.
Address accuracy: Customers must provide a complete and accurate shipping address. IsoTac Airsoft is not responsible for packages delayed or returned due to incorrect or incomplete addresses. Additional shipping charges may apply to re‑ship returned orders.
Customer service: For questions about shipping options, costs, or a specific order, contact our support team via the contact information on the website.
Policy changes: IsoTac Airsoft reserves the right to update shipping policies, carriers, and fees; changes will be posted in the shipping policy on the website.
Lost or damaged shipments: If a package is lost or arrives damaged, contact IsoTac Airsoft immediately so we can assist and propose next steps.
Product Warranty
All IsoTac Airsoft products come with a 30-day limited warranty for products that arrive defective or break during reasonable, intended use.
Warranty Coverage: Our warranty covers eligible products for 30 days from the date received. The warranty does not cover damage caused by misuse or modifications. Misuse is defined as using a product outside the intent of the producer.
Warranty Claims: To file a warranty claim, please contact us with your order number and a description of the issue. Include photos if possible. We will evaluate the claim and determine if the product qualifies for replacement or refund.
For warranty service, please reach out to us at:
isotacairsoft@gmail.com
